Troubleshooting
Find solutions to common issues and get help with technical problems.
1. Why is the ChatGPT Sidebar not appearing?
First, ensure Atlas is fully updated. Try restarting the browser. Check if the sidebar is disabled in Settings > Sidebar. If the issue persists, try clearing your browser cache and cookies, then restart Atlas.
2. What should I do if Atlas is running slowly?
Close unnecessary tabs and extensions. Clear your browser cache and cookies. Restart Atlas. Check your internet connection speed. If the issue continues, try disabling hardware acceleration in Settings > Advanced.
3. Why am I getting 'Connection Error' messages?
Check your internet connection. Ensure you're not behind a restrictive firewall or VPN that blocks OpenAI services. Try disabling VPN temporarily. Restart your router and Atlas. If the problem persists, contact support.
4. How do I fix the 'ChatGPT is not responding' error?
Refresh the page or close and reopen the sidebar. Check if OpenAI's servers are experiencing issues by visiting their status page. Try signing out and signing back in. Clear your browser cache and restart Atlas.
5. Why are my bookmarks not syncing across devices?
Ensure you're signed into the same OpenAI account on all devices. Check your internet connection. Go to Settings > Sync and verify sync is enabled. Wait a few minutes for sync to complete. If issues persist, try signing out and back in.
6. What should I do if Agent Mode is not working?
Verify you have a ChatGPT Plus or Pro subscription. Ensure Agent Mode is enabled in Settings. Try refreshing the page. Check if the website you're trying to automate is supported. If the issue continues, try a different website.
7. Why is the page not loading properly in Atlas?
Try refreshing the page. Disable extensions that might interfere with page loading. Clear your browser cache. Try opening the page in Incognito Mode. If the issue persists, the website might not be compatible with Atlas.
8. How do I fix video playback issues in Atlas?
Ensure your internet connection is stable. Try refreshing the page. Clear your browser cache. Disable hardware acceleration in Settings > Advanced. Update your graphics drivers. Try a different video format if available.
9. What should I do if I'm having login issues?
Ensure you're using the correct email and password. Check if your account is locked due to multiple failed login attempts. Try resetting your password. Clear your browser cookies. Try logging in from Incognito Mode.
10. Why are my Browser Memories not saving?
Check if Browser Memories are enabled in Settings > Privacy. Ensure you have enough storage space. Try clearing your browser cache. Sign out and back in. If the issue persists, try resetting your privacy settings.
11. How do I fix the 'Sidebar keeps crashing' issue?
Disable all extensions and see if the issue persists. Clear your browser cache and cookies. Restart Atlas. Try disabling hardware acceleration. If the problem continues, reinstall Atlas.
12. What should I do if I'm getting 'Permission Denied' errors?
Check your browser permissions for the website. Go to Settings > Site Settings and verify permissions are correct. Clear site data for the problematic website. Try accessing the site in Incognito Mode.
13. Why is Atlas using too much memory?
Close unnecessary tabs. Disable unused extensions. Clear your browser cache. Restart Atlas. Check if you have too many profiles open. Consider upgrading your system RAM if the issue persists.
14. How do I fix the 'Certificate Error' message?
This usually indicates a security issue with the website. Do not proceed if you don't trust the site. Check your system date and time settings. Try accessing the site later. Contact the website owner if the error persists.